Do you ship globally?
Yes, we offer USPS First Class International, DHL Worldwide, and UPS. Contact us at hello@breakawaymatcha.com for more info.
Orders / Shipping / Ecommerce
6 PostsPosts tagged with Orders / Shipping / Ecommerce
Do you offer free shipping and returns?
Yes we offer free shipping to US addresses! We try to eliminate all barriers to enjoying this gorgeous matcha.
Can I call you to place an order or ask a question? Text?
Yes, absolutely -- call us anytime at 415-462-3313 and we'll be happy to place an order manually for you. We're working on a feature that allows texting ... please stay tuned!
Can I pick up my order at your office?
Absolutely -- we love it when we get to meet you in person. We're in beautiful San Anselmo, CA, and are generally here from 9 to 5.
I’ve heard you have occasional sales and in-person events … how do I find out about them?
Easy -- you can sign up. We have all kinds of cool stuff going on if you're local (SF Bay Area): musical performances, ceramics sales, book/author events, summer parties ... and of course discounted matcha (even if you're not local; we love offering our regular customers
How do I use my store credit (assuming you've issued some)?
Once you've been issued store credit, and you want to use it for your next purchase, just be sure to be logged in as you BEFORE you start shopping (otherwise the software can't know it's you, and won't "see" the
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